Front of House Associate
Position Title: Front of House Associate
Reports to: Patron Experiences Director
Location: Onsite at EXIT on Taylor: 277 Taylor Street, San Francisco, CA
Pay Rate & Benefits:
- $20/hour
- Sick Time (1hr accrued for every 30hrs worked)
Time Commitment:
- Minimum four hour shifts
- ‘23-’24 Season Schedule Outline:
- Fall Production: Rossum’s Universal Robot
- Training & Previews: Early October 2023
- Opening & Performances: October 20-November 26th, 2023 (includes possible two week extension)
- Thursdays: 5:30pm-9:30pm
- Fridays: 6:30pm-10:30pm
- Saturdays: 6:30pm-10:30pm
- Sundays: 12:30pm-4:30pm
- One Wednesday shift on Oct. 18th: 5:30pm-9:30pm
- One early performance on Thursday, Nov. 2nd: 2:30pm-6:30pm
- Winter Production: Co-Pro TBD
- Training: Early December, 2023
- Performances: Mid-December, 2023
- Strike & Turnover: Late-December, 2023
- Winter New Works Festival: Variety Pack
- Training & Performances: February 2024
- Strike & Turnover: end of February 2024
- Spring Production: The Soul Never Dwells In A Dry Place
- Training & Previews: Early April 2024
- Opening & Performances: April 19-May 26, 2024 (includes possible two week extension)
- Thursdays: 5:30pm-9:30pm
- Fridays: 6:30pm-10:30pm
- Saturdays: 6:30pm-10:30pm
- Sundays: 12:30pm-4:30pm
- Summer Production: Co-Pro TBD
- Training: Early June 2024
- Performances: Mid-June 2024
- Strike & Turnover: Late June 2024
- Fall Production: Rossum’s Universal Robot
Position Type:
- Regular Employee
- Part Time, non-exempt
In order to comply with employment laws, all employees must be able to submit an I-9 form with documentation during new hire onboarding.
About CBT: Cutting Ball Theater is a 501(c)(3) nonprofit experimental theater, presenting plays in our intimate space, to connect Bay Area audiences and artists through shared moments of live storytelling. Our plays center historically-excluded voices and experiences, and challenge the norms of how stories are told. We support artists in exploring their creativity, in working environments where personal well-being is our priority. The Tenderloin of San Francisco is our home, and we are committed to being an accountable partner to our neighbors. Learn more about us at https://cuttingball.com/
Position Description: The Front of House Associate provides excellent customer service to patrons during performances and assists with audience Covid safety. The front of house team consists of the Patron Experiences Director/ House Manager, and two front of house associates rotating shifts between box office and concessions/merch sales management.
Key Responsibilities:
- Set up front of house including box office and concessions/merch counter
- Ensure appropriate signage is up and lobby video is on
- Check-in patrons during will call
- Sell/process payments for at door ticket sales, raffle tickets and merch.
- Maintain audience mask compliance for all patrons in the building.
- Maintain cleanliness of lobby, vestibule, house and restroom.
- Assist House Manager with seating audience before performances and after intermission.
- Fill out a House Report for every performance.
- Count and record cash sales.
- Clean glassware and take inventory of supplies.
Required Abilities:
- Available to work evenings and weekends.
- Available to work onsite in downtown San Francisco.
- Ability to multitask while working as a part of a team.
Preferred Knowledge, Skills, and Experience:
- Cash handling/counting experience
- Customer service experience
- Basic computer skills (Macbook knowledge a plus)
- Experience with Excel a plus
To Apply: Email resume and brief introduction to Patron Experiences Director, Sharisse Taylor, at sharisse@cuttingball.com. Applications accepted through September 22, 2023 or until three-four positions are filed.