Editorial disclosure: Cutting Ball may receive compensation when readers register through links on this page. Commercial relationships do not determine our ratings, recommendations or the drawbacks discussed in this review.
Testing disclosure: This update is based on an August 2026 examination of BookMaker’s sportsbook, public betting markets, bonus terms, banking documentation, wagering rules, account policies and customer-support materials. Cutting Ball did not fund a new account or independently complete a withdrawal during this update. Deposit and payout speeds below are therefore identified as BookMaker-published time frames rather than firsthand transaction results.
For forty years BookMaker sold one thing harder than it sold odds: the promise that it would not throw you out for being good at this. Winners welcome. Bet where the line originates. It was a hell of a pitch, and for a long stretch it held up. Then in March somebody finally priced that promise and decided they couldn’t afford all of it. Combat sports markets started going quiet for accounts the system had flagged as professional. No scandal. No collapse. No press release. However if you bet on events that are not combative, then you should consider Heritage Sports.
Our BookMaker Verdict
BookMaker earns 8.8 out of 10.
As a pure sportsbook, we rate it considerably higher. BookMaker has broad sports coverage, live wagering, traditional and advanced wager types, a useful cash-out feature and a long-standing focus on bettors who care more about getting a number than collecting promotional badges.
Its overall score falls because BookMaker is offshore rather than licensed by a U.S. state gaming commission. That affects regulatory oversight, dispute escalation and the independent remedies available to a customer if something goes wrong.
Review Category | Cutting Ball Score | What We Found |
|---|---|---|
Betting markets & sportsbook | 9.5/10 | Broad menu, early markets, live betting and serious-bettor focus |
Limits & bettor friendliness | 9.0/10 | Strong reputation for larger action, but no universal limit guarantee |
Odds & price transparency | 8.5/10 | Strong core-market focus; exact value still requires live line shopping |
Mobile experience | 8.0/10 | Fast mobile-responsive site, but no download required or true native-app advantage |
Welcome bonus | 8.5/10 | Excellent GET100 structure; other welcome offers are much less attractive mathematically |
Crypto banking | 9.5/10 | High published limits, no BookMaker withdrawal fee and same-day delivery after approval |
Traditional banking | 5/10 | Paper checks and especially bank wires are expensive |
Customer support | 9/10 | Live chat and support available around the clock |
Regulatory protection | 3.8/10 | Offshore structure with no U.S. state gaming regulator |
Overall | 8.8/10 | Excellent betting product with meaningful regulatory trade-offs |
BookMaker Pros and Cons
What We Like | What Could Be Better |
|---|---|
Online since 1996 | No U.S. state sportsbook license |
Serious-bettor and high-limit positioning | Published rules still allow wagers to be refused |
Strong core sports markets | Interface is more functional than visually modern |
Excellent 100% GET100 welcome structure | Other welcome bonuses carry far heavier rollover |
High published crypto withdrawal limits | Official pages sometimes disagree on limits and rollover |
No BookMaker fee on crypto withdrawals | $600 bank-wire withdrawal fee |
24/7 customer support | Disputes ultimately remain subject to BookMaker management |
BetPoints loyalty program | Rewards and some promotions are restricted to recreational accounts |
How Cutting Ball Evaluates BookMaker
We judge BookMaker on twelve things:
Market breadth: Can you bet what you actually want to bet?
Opening-line access: How early does useful inventory appear?
Price: Is the number competitive at the moment you need it?
Displayed and accepted limits: How much can you really get down?
Winner tolerance: Does account treatment change after sustained success?
Live betting: Are the markets useful and the acceptance controls clear?
Bonus economics: What is the promotion worth after rollover?
Banking: What does it cost to deposit and withdraw?
Payout process: How many steps sit between request and receipt?
KYC and security: What gets verified, when, and how?
Rules and dispute handling: What happens when you disagree with the house?
Regulatory protection: Who stands outside the sportsbook when the sportsbook says no?
We separate operator claims from things we can document. The boss’s review memo made that distinction a publication rule, and we agree with it.
Is BookMaker Legit?
Yes, if by “legit” you mean an established operating sportsbook that posts markets, takes wagers, publishes banking procedures, runs customer support, and has been online for decades.
No, if by “legit” you mean the same regulatory structure you get from a sportsbook licensed by New Jersey, Massachusetts, Colorado, or another U.S. gaming jurisdiction.
Those are separate questions.
BookMaker identifies itself as a San Jose, Costa Rica operation and says it has been an industry operator online since 1996. Its public FAQ says it is licensed by the Government of Costa Rica.
BookMaker’s “Winners Welcome” Reputation: What the Rules Actually Say
BookMaker built a large piece of its reputation on a simple promise: winners are welcome here.
For serious bettors, that line carries more weight than a deposit bonus.
Anybody can welcome a losing customer. The real test comes after you beat a number for six months, hammer openers before they move, or keep finding prices the trading room wishes it had posted differently.
BookMaker has spent years presenting itself as comfortable with that customer.
We think that reputation is deserved.
We just don’t think it is unlimited.
“Winners welcome” is a philosophy, not a contract
BookMaker publicly positions itself as a sportsbook willing to accept professional and sharp action. That separates it from recreational operators whose risk model can include cutting successful customers to tiny stakes.
But read the rules.
BookMaker reserves the right to refuse a wager from any customer.
That one sentence matters more than twenty years of affiliate copy saying the sportsbook “never limits winners.”
It means BookMaker does not promise:
Every customer receives the same betting limit.
Every posted maximum will be accepted.
A winning account can never have a wager rejected.
Professional players get identical access to every market.
Limits will remain unchanged for the life of the account.
BookMaker is required to take any wager simply because the customer has money available.
That does not make the “winners welcome” reputation fake.
It makes it conditional.
There is a difference.
BookMaker Welcome Bonus Review
BookMaker currently publishes three sportsbook welcome offers in its help center.
Offer | Bonus | Max | Deposit Method | Published Rollover |
|---|---|---|---|---|
GET100 | 100% Free Play | $400 | Credit/debit card | 1x deposit + bonus |
Crypto Welcome | 20% Free Play | $500 | Cryptocurrency | 8x deposit + bonus |
Standard Card Welcome | 25% Free Play | $500 | Credit/debit card | 8x deposit + bonus* |
The GET100 offer requires a minimum $50 initial deposit, is listed for U.S. recreational accounts and awards up to $400 in Free Play. BookMaker says the deposit plus bonus carries a 1x rollover before withdrawal.
The current crypto welcome offer provides 20% up to $500 with an 8x rollover on the deposit plus bonus.
The regular credit/debit-card offer provides 25% up to $500. BookMaker’s dedicated help-center article specifies 8x rollover.
BookMaker has a bonus-documentation inconsistency
This is worth highlighting.
BookMaker’s public 25% welcome-offer page currently displays a summary line stating 10x rollover, while the terms further down the same page specify 8x rollover. Its help-center article also says 8x.
That is exactly the type of inconsistency a sportsbook review should catch.
Before depositing, use the rollover displayed in the logged-in cashier and save a screenshot of the terms attached to your account.
BookMaker’s Biggest Bonus Is Not Necessarily Its Best Bonus
Looking only at the headline percentages misses the most important part of BookMaker’s promotion structure.
The 20% crypto bonus and 25% standard bonus offer a maximum $500 Free Play.
GET100 offers only $400.
Yet GET100 can be significantly more attractive because its rollover is dramatically lower.
There is another detail casual bonus comparisons miss: a Free Play is not the same as cash.
BookMaker’s own example explains that a $55 Free Play placed at -110 produces $50 in winnings if successful; the original $55 promotional stake is not returned.
What is a $400 Free Play theoretically worth?
Consider a simplified example using perfectly fair 50/50 bets priced at -110.
A $55 Free Play has:
- 50% chance of producing $50
- 50% chance of producing $0
Its theoretical value is therefore $25, or approximately 45.45% of the Free Play’s face value.
A $400 Free Play would have a theoretical value of roughly $182 under those assumptions.
The wagering requirement also has an expected cost because -110 pricing carries sportsbook hold.
BookMaker counts losing wagers using the amount risked and winning wagers using the lesser of the risk amount or amount won.
That makes the approximate expected cost of generating qualifying -110 rollover roughly 4.76% under a simplified fair-market assumption.
GET100 bonus-value illustration
Deposit | Free Play | Required 1x Action | Approx. Free-Play EV | Approx. Expected Rollover Cost | Approx. Theoretical Promo Value |
|---|---|---|---|---|---|
$100 | $100 | $200 | $45 | $10 | $35 |
$200 | $200 | $400 | $91 | $19 | $72 |
$400 | $400 | $800 | $182 | $38 | $144 |
These figures are mathematical illustrations, not guaranteed results. Betting variance, pricing, wager eligibility, market restrictions and your actual win probability change the outcome.
Now compare the maximum crypto offer
To receive the maximum $500 on the 20% crypto offer, a bettor would need to deposit $2,500.
The published 8x rollover would therefore be:
($2,500 deposit + $500 Free Play) × 8 = $24,000 in required rollover.
Under the same simplified -110 assumptions, generating $24,000 of qualifying action carries an approximate expected betting cost of more than $1,100.
Meanwhile, the theoretical value of the $500 Free Play is only about $227.
That makes the promotion unattractive for a typical break-even recreational bettor who is increasing wagering volume solely to clear the bonus.
Cutting Ball bonus verdict
GET100 is the standout BookMaker sportsbook offer.
Do not assume the 20% crypto offer is superior simply because cryptocurrency is generally BookMaker’s best banking method.
Those are separate decisions.
In fact, an interesting strategy for eligible users is that the best welcome promotion and the best long-term withdrawal method may not be the same payment method.
BookMaker’s 1x Rollover Even Without a Bonus
There is another unusual BookMaker rule readers need to know.
BookMaker says every deposit has a wagering requirement, even when no promotion is selected.
If you deposit without claiming a bonus, the default rollover is 1x the deposit.
That means depositing $1,000 and immediately requesting the entire $1,000 back is not the intended use case.
You generally need $1,000 in qualifying betting action first.
With no bonus, BookMaker says the risk amount counts toward the rollover on both winning and losing qualifying bets. Pushes and voided wagers do not count.
This policy belongs prominently in a review because it affects every customer—not just bonus hunters.
Sports and Betting Markets
BookMaker covers the major North American leagues as well as soccer, tennis, golf, combat sports and numerous international and alternative markets. Its house-rules directory currently includes football, basketball, baseball, hockey, soccer, tennis, golf, MMA, boxing, motorsports, esports, cricket, rugby, table tennis, darts, snooker, politics and more.
The sportsbook is particularly well suited to bettors who care about:
- Straight bets
- Spreads
- Totals
- Moneylines
- First halves
- Quarters
- Futures
- Parlays
- Teasers
- Live betting
- Selected player and game props
- Same-game parlays
- Cash Out
BookMaker’s current rules explicitly include Same Game Parlays and Quick Same Game Parlays, so the idea that this remains a completely prop-free, old-school sportsbook is outdated.
It still feels more market-oriented than entertainment-oriented, but the gap between BookMaker and recreational books has narrowed.
Are BookMaker’s Odds Good?
BookMaker’s reputation for early and influential lines is one of the main reasons serious bettors monitor the sportsbook.
But “good odds” should not be treated as a permanent property of one operator.
A sportsbook can have:
- The best spread but a worse price
- The best favorite moneyline but a weaker underdog price
- A valuable opening number that disappears quickly
- Excellent NFL pricing and mediocre prop pricing at the same time
For that reason, Cutting Ball does not declare BookMaker to have universally superior odds without a timestamped sample of identical markets.
A proper future odds test should capture the same games at BookMaker, Bovada, BetOnline, Heritage and BetAnySports at the exact same time.
BookMaker Live Betting Review
Live betting is a legitimate strength.
BookMaker offers in-play sides, totals and selected props, including next-play markets on certain events.
One feature we particularly like is the ability to specify how line movement should be handled before the bet is accepted.
The live bet slip allows bettors to choose:
- Do not accept any line changes
- Accept all line changes
- Accept line changes only in my favor
That gives the user more control over fast-moving prices.
Do not rely on BookMaker’s game tracker as an official score source
BookMaker’s live-betting rules explicitly state that its displayed time and score are only a guide and may not always be current. The operator also reserves the right to void wagers involving obvious line mistakes or markets whose outcome had already been determined.
For live betting, verify the game state through an official broadcast or authoritative data source before submitting a wager.
BookMaker also has a fair-play rule covering bettors suspected of using faster feeds to gain an advantage. Bets can be voided and accounts investigated when the operator determines that activity violated those rules.
That should be understood before attempting latency-based live-betting strategies.
BookMaker Mobile Review
BookMaker does not require a download for mobile betting. Its site is optimized for smartphones and tablets and BookMaker specifically markets its mobile experience as “no download necessary.”
On mobile, selections are added to the bet slip and accessed through the “Your Picks” area at the bottom of the screen.
Mobile strengths
- Lightweight sportsbook design
- Straightforward market navigation
- Integrated live betting
- Cashier access
- Bet history and open wagers
- No app-store installation
- Less visual clutter than many recreational books
Mobile weaknesses
The interface remains utilitarian.
If your benchmark is a highly visual sportsbook with player imagery, recommendation feeds, social features and elaborate parlay builders, BookMaker may feel dated.
If your benchmark is “show me the number and let me place the bet,” the design makes more sense.
Mobile score: 8/10.
BookMaker Deposits, Withdrawals and Payout Speed
BookMaker’s published funding options include:
- Bitcoin and other cryptocurrencies
- Credit/debit cards
- Person-to-person transfers
Not every method is available to every customer.
Deposit fees
BookMaker currently says it charges no fee of its own for credit/debit-card deposits. Banks or payment processors may still impose their own charges.
For cryptocurrency deposits of at least $100, BookMaker says eligible wallet/network fees can be reimbursed up to 4% of the amount reflected in the account, provided the reimbursement is requested within 24 hours.
BookMaker says crypto deposits normally appear after network confirmation, commonly within approximately 10–60 minutes.
Again, that is an operator-published estimate, not a Cutting Ball timed transaction from this review.
BookMaker Withdrawals and Payout Speed
Cryptocurrency is clearly the preferred withdrawal method in BookMaker’s current banking documentation.
Its help center publishes the following cryptocurrency limits:
- Minimum withdrawal: $50
- Weekday maximum per withdrawal: $25,000
- Saturday/Sunday maximum: $3,000
- Monthly maximum: $100,000
- BookMaker withdrawal fee: $0
That is a substantial improvement over the numbers still appearing in parts of BookMaker’s public marketing content.
BookMaker’s published withdrawal table
Method | Published Limits | Operator-Published Delivery After Approval | BookMaker Fee |
|---|---|---|---|
Crypto | $50–$25,000 weekdays; weekend max $3,000 | Same day | $0 |
Paper check | $250–$3,000 | 3–5 business days | $55 |
Bank wire | $5,000–$20,000 | 5–7 business days | $600 |
Person-to-person | Account/method dependent | 24–72 hours | $25–$35 on published ranges |
BookMaker’s current help center says every withdrawal first undergoes pre-approval. That review usually takes 24 hours or less but can take as long as three business days in some cases. The delivery clock begins after that review.
Payout speed has two stages
This is the correct way to describe BookMaker withdrawal speed:
Stage 1 — Review/pre-approval:
Usually up to 24 hours, potentially as long as three business days according to BookMaker.
Stage 2 — Payment delivery:
Crypto is listed as same day after approval. Checks are 3–5 business days, P2P 24–72 hours and bank wires 5–7 business days.
A review that says “instant withdrawals” or “two-hour guaranteed payouts” is therefore overstating the published policy.
Traditional Withdrawals Are BookMaker’s Weak Spot
BookMaker’s crypto banking is among the strongest areas of the product.
Traditional banking is considerably less attractive.
A paper check is limited to $3,000 and carries a $55 BookMaker fee.
A bank wire has a $5,000 minimum, $20,000 maximum and an unusually steep $600 fee per withdrawal.
That fee equals:
- 12% of a $5,000 withdrawal
- 6% of a $10,000 withdrawal
- 3% of a $20,000 withdrawal
For most customers, a wire makes little economic sense unless other options are unavailable.
Banking verdict: BookMaker is an excellent crypto sportsbook and a mediocre traditional-banking sportsbook.
Account Verification and KYC
BookMaker may request identity documentation at various points.
Its published privacy information says customers may be asked for items including:
- Name
- Address
- Payment-account information
- Phone number
- Email address
- Date of birth
- Social Security number
- Driver’s-license information
The first withdrawal may require an ID, and customers who deposited by card can also be required to verify the card used.
BookMaker says uploaded documents commonly take up to 48 hours to review.
Best practice before a large withdrawal
- Register using accurate legal information.
- Use payment methods in your own name.
- Complete requested verification early.
- Retain deposit receipts.
- Save cryptocurrency transaction hashes.
- Save bonus terms when depositing.
- Record your wager ticket numbers.
Preparing those records before a dispute occurs is significantly easier than recreating them afterward.
Customer Support & Dispute Resolution
BookMaker’s support availability is stronger than many competitors.
The sportsbook says internet wagering and customer-service offices are available 24 hours a day, seven days a week, with live chat as the primary immediate-support channel.
BookMaker also publishes telephone contacts, although another help article currently states that phone wagering services are temporarily unavailable and bets must be placed online.
That is another reason to avoid promising a particular support method without checking it on the publication date.
For urgent account issues, live chat is the most consistently documented option.
BookMaker Disputes: What Happens If a Bet Is Graded Incorrectly?
BookMaker has a defined wagering-claim procedure.
Customers disputing a wager must generally submit the claim within 15 calendar days of settlement and provide the relevant ticket number. BookMaker says system logs are used to investigate online wagers.
If the initial review does not resolve the matter, it can be escalated to BookMaker management.
The important limitation is that BookMaker states management’s decision is final.
That is a major difference from a state-regulated sportsbook where an external government gaming regulator may provide another avenue of complaint.
What to preserve for a BookMaker claim
- Bet ticket number
- Date and time placed
- Exact market
- Line and odds
- Stake
- Screenshot of the bet confirmation
- Applicable house rule
- Official event result
- Support transcript
- Withdrawal or transaction ID if relevant
BookMaker provides unique ticket numbers for every wager specifically to identify bets during questions or disputes.
BetPoints Rewards Program
Every BookMaker player is automatically enrolled in its BetPoints rewards system, although management may restrict participation depending on account type and the program is intended for recreational customers.
The current program has three levels:
Level | Published Requirement | Reload Offer |
|---|---|---|
Gold | Entry level | 10% up to $500, 4x rollover |
Platinum | 200,000 BetPoints in 12 months | 15% up to $1,500, 5x rollover |
Diamond | 300,000+ BetPoints | 20% up to $2,500, 5x rollover |
BookMaker Racebook
Horse racing remains a meaningful secondary product.
BookMaker currently advertises daily rebates of up to 8% on qualifying horse wagers, including 3% on eligible win/place/show wagers and 8% on eligible exotic wagers placed online.
This can be materially more valuable to a regular racing bettor than a one-time sportsbook bonus because rebate value compounds with betting volume.
As always, track eligibility and exclusions matter.
Who Is BookMaker Best For?
BookMaker makes the most sense for bettors who:
- Primarily wager on core sports markets
- Want early lines
- Care about higher betting limits
- Shop prices across multiple sportsbooks
- Use cryptocurrency
- Prefer straight bets over promotional gimmicks
- Want detailed house rules
- Value 24/7 support
- Understand offshore sportsbook risk
It is particularly attractive as one component of a multi-sportsbook line-shopping setup.
BookMaker’s strongest use case is not necessarily “put all your betting money here.”
It is having access to BookMaker’s number when that number is the one you want.
Who Should Avoid BookMaker?
BookMaker is less suitable for bettors who:
- Require a U.S. state-regulated sportsbook
- Want an independent government complaint process
- Prefer a highly visual native-app experience
- Primarily bet novelty props
- Need inexpensive bank-wire withdrawals
- Do not want any wagering requirement on deposited funds
- Do not understand cryptocurrency transfers
- Want promotional terms that are always perfectly synchronized across every support page
A locally licensed sportsbook may be a better fit if regulatory recourse is your first priority.
BookMaker vs. Bovada, BetOnline, Heritage and BetAnySports
Do not compare these sportsbooks solely by headline bonus size.
Use the factors that affect the bets you actually make:
Factor | BookMaker’s Position |
|---|---|
Core-market limits | Major strength |
Sharp-bettor positioning | Major strength |
Early lines | Major strength |
Crypto withdrawals | Major strength |
GET100 bonus | Major strength for eligible users |
Prop depth | Improved, but not the sole focus |
Mobile aesthetics | Functional rather than flashy |
Traditional withdrawal cost | Weakness |
Regulatory recourse | Weakness |
Documentation consistency | Needs improvement |
For internal linking, this review should naturally point readers to Cutting Ball’s Bovada review, BetOnline review, Heritage Sports review and BetAnySports review, along with a broader sportsbook-comparison page.
Final Verdict: Is BookMaker Worth Using in 2026?
category.
Its appeal is based less on spectacle and more on function: betting markets, line availability, serious-bettor positioning, crypto banking and a long operating history.
The current GET100 promotion also gives BookMaker a genuinely interesting welcome offer. Unlike the operator’s heavier-rollover 20% and 25% promotions, the 100% Free Play up to $400 requires only 1x rollover on deposit plus bonus.
But this review should not turn BookMaker’s reputation into mythology.
The operator itself reserves the right to refuse wagers.
Its bonus pages contain inconsistent rollover language.
Its crypto pages publish conflicting withdrawal frequencies and limits.
Its dispute process ultimately ends with BookMaker management rather than a U.S. state gaming authority.
Those aren’t reasons to dismiss the sportsbook.
They are reasons to review it accurately.
Cutting Ball Rating: 8.8/10
- Sportsbook product: 8.8/10
- Limits & bettor friendliness: 9.0/10
- Crypto banking: 9.5/10
- Welcome bonus: 8.5/10
- Mobile: 8/10
- Regulatory protection: 3.8/10
- Best for: Serious bettors, line shoppers and crypto users
- Best feature: Betting-market orientation and published crypto limits
- Biggest weakness: Limited external regulatory recourse
BookMaker FAQ
Is BookMaker legit?
BookMaker is an operating offshore sportsbook that says it has been online since 1996. It publishes detailed wagering, banking, KYC and dispute policies. However, it does not offer the same U.S. state-regulated protections as a sportsbook licensed by a state gaming commission.
Does BookMaker limit winning bettors?
BookMaker markets itself as a sportsbook that welcomes professional and winning customers. However, its published wagering rules reserve the right to refuse any wager from any customer without cause. Cutting Ball therefore does not describe BookMaker as providing a contractual guarantee that winners can never be limited.
What is the best BookMaker welcome bonus?
For eligible U.S. recreational bettors, the GET100 offer is currently the most attractive structure we found. It provides a 100% Free Play up to $400 on an initial credit/debit-card deposit with 1x rollover on deposit plus bonus. Always confirm the live terms in the cashier before depositing.
Does BookMaker have a crypto bonus?
Yes. BookMaker currently publishes a 20% cryptocurrency welcome Free Play up to $500 with an 8x rollover on deposit plus bonus.
How long does a BookMaker withdrawal take?
BookMaker says every withdrawal must first pass pre-approval, normally within 24 hours but potentially taking up to three business days. Crypto is listed as same-day delivery after approval; checks take approximately 3–5 business days and bank wires 5–7 business days after approval.
What is the maximum BookMaker crypto withdrawal?
BookMaker’s current detailed help-center article lists a maximum of $25,000 per weekday cryptocurrency withdrawal, $3,000 per withdrawal on weekends and $100,000 per month. However, other BookMaker pages still publish lower figures, so verify your account’s live cashier limit.
Does BookMaker charge withdrawal fees?
BookMaker says cryptocurrency withdrawals carry no BookMaker fee. Paper checks currently carry a $55 fee and bank wires carry a $600 fee.
Does BookMaker have an app?
BookMaker offers a mobile-optimized sportsbook that does not require a download. Bettors can access it through a smartphone or tablet browser.
Does BookMaker require verification?
It can. BookMaker may require identification and payment documentation, particularly around withdrawals. Customers using credit cards can be asked to verify both their identity and the cards used to deposit.
Is there a rollover without taking a bonus?
Yes. BookMaker says deposits made without a bonus carry a 1x wagering requirement before withdrawal.
How long do I have to dispute a BookMaker wager?
BookMaker says wager claims must be reported within 15 calendar days after settlement. Keep the bet ticket number because BookMaker uses it to identify the wager during the review process.
Responsible Gambling
Sports betting should be treated as entertainment rather than a dependable source of income.
Set limits before wagering, avoid gambling with money required for normal expenses and do not increase stakes simply to recover previous losses.
BookMaker says customers who need a cooling-off period can request that their account be closed.
In the United States, the National Council on Problem Gambling’s National Problem Gambling Helpline is available 24/7 by call or text at 1-800-MY-RESET, with chat support also available.